Policies
Our PROMISE to you and your babies is to always serve you with the BEST Quality items, topped with the BEST service!
SHIPPING: Our normal processing is 1-2 weeks. Everything is handcrafted here in the PETREV Studio in East TN!
Ready to Ship items ship within 2 days.
Pre-Orders ship in the timeframe in the listing description.
Orders usually go out sooner, but never past the 2 weeks. We work tirelessly to make sure you get your Pet Revolution® products as soon as possible!!
Please make sure any additional details, fleece Print choices, customizations, pet's name(s) go in the "Special Instructions" notes at checkout! This helps us get started right away on your order! :D
Shipping will be through either USPS or FedEx. Which can be 3-6 days in transit. If you have any questions, please message us and we can assist!
When your order is shipped, you will receive an email with your tracking! #SQUEAKMAIL
REFUNDS: We STRIVE to provide the absolute best service and impeccable Craftsmanship. If there is any issue with your order or damaged in transit, just email us and we will take care of you!
We gladly accept returns, exchanges, and cancellations:
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged:
- Custom or personalized orders
- Perishable products (like food or herbs/treats)
- Items on sale
SAFETY: Our Quality and Craftsmanship is very important to us, which is why we use the best machinery and techniques to craft your products. Made here in the good ole USA!
We use industrial sewing machines and top of the line special thread that will not break down! Our stitches are secure and will not come loose or snag feet like others with home machines. Our promise to you is the safety of your precious baby! Please always check your items for any damages your animal may have caused by chewing. We can not be responsible for damages your pet makes. We always recommend inspecting all your pieces after laundering and routine cleaning!
Please follow all our washing and care instructions for the best results!
COPYRIGHT: All Web site design, text, graphics, content, the selection and arrangement thereof, and all software are Copyrighted to Pet Revolution® 2015–2019. ALL RIGHTS RESERVED. Any use of materials on this website, including reproduction of design, modification, distribution or republication, without the prior written consent of Pet Revolution®, is strictly prohibited.
TRADEMARKS: Pet Revolution® is a registered Trademark. ALL RIGHTS RESERVED. All designs, trademarks, product names, designs and company names or logos cited herein are the property of their respective owners.